Written by Nate Josephs Sr. Systems Engineer/Data Center Manager In the previous article series, I discussed policies, processes, and procedures and how they reduce human error in data centers by setting expectations and showing how to meet those expectations. Training is also key in minimizing risk by ensuring staff read and understand policies, know all critical steps of processes, and can perform tasks per procedures. Training also provides supervisors a fair and objective way to assess employee performance. Furthermore, organizations can justify disciplinary actions if an employee was trained yet willfully neglected to perform per expectations. The following is an [...]
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